Those same guys are literally now closing the month at about between 25 and 30 lakhs. If I talk about unsecured lending, the average productivity of an agent used to be, I would say about 20 odd lakhs a month, in terms of disbursement. “We have seen a massive boost in productivity, improvement in customer experience and reduction in time. This actually also improves their overall work-life balance!” They don’t have to do this activity of processing and sending documents the whole day. Our internal ops team can now multi-task and manage things digitally rather than managing physical documents. “As an organization, the feature improves our per employee productivity at a very large scale. Not going to the branch is a great option for them.” If you tell them "Didi you can sign this from home" then they would just choose to do that. So the digital paperwork process saves them money. “See, with our customer segment - if they have to make a trip to our branch then they have to forego part of their daily wages. “Leegality also helped eliminate the process of physical procurement of stamp paper – resulting in easier expense management” “With Leegality we are saving courier cost, transportation cost and then the cost for the man-days lost, people who are actually checking those physical files” “Customer satisfaction has improved a lot – once they sign they get the agreement within 15 seconds of signing in their Mailbox.” The travel time, which he used to travel by plane or train, that has been killed to zero.” “My business development manager sends an email or an SMS and signs it. So we have seen a massive boost in productivity, improvement in customer experience and reduction in time."Ĭhief Business Officer Dhanvarsha Finvest Earlier on, these guys literally had to be on the streets, not only bringing in customers, but getting all this documentation executed. Their job is just getting customers into the funnel and calling up the customer and saying that "boss, please, I have sent you the link, sign it", but that's where their job ends. “My field force can be so much more productive. Senior Vice President and Head - IT, Arohan Financial Services This gives a lot of comfort to our Compliance Department as well.” ![]() ![]() With this intervention from Leegality, we are assured that whatever is disbursed, is being signed electronically and is then stored in the Document Management Server for future reference, and can be retrieved as per need. “In our industry, one can become non-compliant even if one loan file goes missing and that comes up as a legal case. Leegality’s stamping addressed this problem completely.” - Dhairya Shah, All of this requires a lot of effort at our end. In a typical stamping process – we’d have to coordinate with the stamping vendor, ensure inventory is available, give them denominations etc. “One of the major reasons we chose Leegality was that it resolved logistics and expense management issues that we were facing with the physical stamping process. We did a time motion analysis, and it now takes less than two minutes or so.” “It used to take 15-20 days to onboard just one partner. The old process of printing on letterheads, printing invoices, sending to us, waiting for our approval etc. Even the DSAs are relieved with this new process. This has benefited us in improving our overall TAT and in turn, increased the team’s productivity. “We are also using Leegality for our vendor payout invoices signing process. So a replacement is simply to take it to a digital mode where you can be in complete control of the process.”ĭVP, Legal & Secretarial, TATA AIG General Insurance People don't know where to sign, what to sign. And in this whole bargain, there are papers wasted. Through this process, our TAT on Disbursement has reduced by almost 60% with a fully paperless journey.” “At present, we are using the Leegality platform for executing loan agreements for two of our loan products i.e.
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